Frequently Asked Questions|
Why should I choose FYIdb?
FYIdb software helps you improve the quality of care that you provide. It does this by empowering your staff with the tools and information they need to work better. The combination of FYIdb's ease-of-use, powerful features, and affordability, along with our commitment to providing outstanding support, ensures your satisfaction.
Do I need any special computer hardware or software?
No. All you need is a standard web browser (such as Internet Explorer or Mozilla Firefox) in order to log in and see your data.
How easy is FYIdb to use? Will I need training?
We believe software should help your business and not cause frustration. With this in mind, we have created a powerful system that is so easy to use that only minimal training is required. We have spent a great deal of time and energy designing a completely different software system that is intuitive and extremely user friendly. Almost every aspect of FYIdb can be easily figured out by the user. That's how software should be!
What if I need help? How do I get support?
Our clients are our highest priority and we provide them with the support to match. That is why we have so many happy customers. We cannot promise that hardware will not break or that the Internet will not go down but we can promise that if something does go wrong we will take action and resolve the issue as quickly as possible. Help is always just a phone call or email away!
How secure/safe is my data?
Your data is stored on our state-of-the-art server located at a top-level, commercial data center. The network at this data center features multiple Tier 1 connections, fully redundant network architecture, and emergency power backups to ensure that access to your data is fast and reliable.
Furthermore, the connection between you and your data is encrypted using SSL encryption technology. This is the exact same technology that is used for online banking.
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